Cancellation/Refund Policies for Lotus SPA Services

Cancellation Policy

We understand plans change. Please cancel not later than 24 hours before appointment. Otherwise a $50 or 50% of cost of missed appointment, which ever is greater, will be charged as cancellation/no show fee.

Refund Policy

Sometimes the massage or other service we provide may not meet your expectations.  This needs to be brought to our attention at point of the service(s) in the first 15 minutes.  If you do not question our service attitude and charging standards, we will regard it as your permission for the service to continue. After 20 minutes, we will refuse to refund.

 

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